Refund & Cancellation Policy

Last updated: August 1, 2026.

How to cancel

Do either of these:

1. Go to jobfaro.com/cancel and click the cancel button, or
2. Email [email protected] from the email address on your account with the word CANCEL in the subject.

That's it. No phone call, no form to mail, nobody trying to talk you out of it, no cancellation fee. We do not ask for a reason, though we're glad to hear one.

We confirm your cancellation by email within one business day. If you don't get that confirmation, email us again — until you have it in writing, assume the cancellation didn't go through.

Cancel at least 24 hours before your next charge date to be sure it doesn't go out. If we receive your cancellation later than that and a charge has already left, see "Refunds" below.

If you cancel during the free trial

You are never charged. Nothing. Zero. As long as we receive your cancellation before day 15 of the trial, no money moves. You don't owe us for the site we built or for the days you used it.

If you cancel as a paying customer

• Future charges stop immediately.
• The month you have already paid for runs to the end of its period — your website stays up and your CRM keeps working until then.
• At the end of that period the hosted website goes offline, because hosting is part of the subscription. Your domain and your content remain yours. See section 6 of the Terms of Service.
• Ask us and we'll send you a copy of your website content and your CRM contacts within 14 days.

Refunds

We bill month to month for a service that runs month to month, so we don't normally refund a month that has already started and been used.

We do refund, in full and without arguing, when:

• we charged you after you asked to cancel;
• we charged you twice for the same month, or charged an amount other than $297.00 by mistake;
• your website was down for most of the month because of us, and we couldn't fix it;
• you were charged at the end of a trial you had already told us to cancel.

Ask by email at [email protected]. We answer within one business day. Approved refunds go back to the same card, and take 5 to 10 business days to appear on your statement — that part is your bank's timing, not ours.

Outside those cases, if you feel a charge wasn't fair, email us anyway and tell us why. We'd rather sort it out than have you fight your bank.

Disputed charges and chargebacks

If you file a chargeback with your bank, three things happen:

1. We give the bank our records: the date you started the trial, the terms you accepted, the reminder we sent before the charge, and the service delivered.
2. The account is suspended while the dispute runs, so your website and CRM may go offline.
3. If the chargeback is decided against you, the amount stays due and the account stays closed until it's settled.

None of that is a threat, it's just how card disputes work. Email us first — [email protected], one business day, and if we got it wrong we refund it.

The name on the charge

The company behind JobFaro is Impact Investments S.r.l. (also referred to as "MPCT S.r.l."), Via Guido Zanetti 1, 34133 Trieste (TS), Italy — P.IVA / C.F. 01331310324. Both names are the same company, so if you received an email signed MPCT S.r.l. and your paperwork says Impact Investments S.r.l., nothing is wrong. On your card statement the charge always shows as JOBFARO.

Questions

[email protected].